frequently asked questions

We don't have a FAQ section on our website, but now we have a blog post!

When will the marquee be installed and removed?
For Saturday events we generally install on Wednesdays and Thursdays and remove on Mondays and Tuesdays. We can be flexible if our schedule allows and often install on Tuesdays and Fridays and occasionally remove on Sundays too.

Can I use the marquee on Sunday too?
Yes, Sunday use is included as part of the deal.

Will I need a generator?
See previous blog post on event power here.

Can I take the walls/windows off if it's hot?
Yes, all our marquees are designed to have the walls and windows opened if it's hot (our clearspan marquee panels open up like curtains). If it's very hot, they can be removed altogether within a minute or two. 

Do the tables come with cloths?
No, sorry.

What size do I need?
This depends on what you want to house inside the marquee: tables, bar, dance floor, band/DJ area, chill-out zone, buffet tables, chocolate fountain, photo booth etc. The rule of thumb is that a round table of 10 takes up 9 square metres. The best thing is for us to create a 3D layout plan so you can visualise space and layout. We don't recommend having tables on the dance floor if you can avoid it. 

Will the marquee do any damage to our lawn?
There will be some temporary grass discolouration, particularly over the summer, but it'll bounce back within a couple of weeks. We also have to hammer yard long stakes into the ground to stop the marquee flying away so there will be some minor holes here and there. We try to minimise the effects of having a marquee as much as possible. 

What if something goes wrong on the day?
Call our India office! Joking aside, we have a 24/7 call out service in the unlikely event that something goes wrong.

What if  I have a tree or another obstruction in the way?
This isn't always a problem depending on the size of the obstacle. Small trees, bushes, ponds and flower beds can make nice features when incorporated inside a marquee.

If we need to cancel, will we get our deposit back?
If you give us more than a year's notice, yes. If less than a year we will do our best to fill the slot with another booking and, if successful, you'll get it back minus an admin fee. Please bear in mind that our work is seasonal and we are often fully booked from May to September. We therefore have a set number of slots to fill and cancellations often leave us with a gap we can't fill.

How soon do I need to book a marquee?
As soon as possible ideally, particularly if your event date is on a bank holiday weekend. We don't have infinite stocks so if you book well in advance you are more likely to get all your first choices.  

Can you erect marquees on uneven, sloping ground or hard standing?
Yes, our marquees can go on most surfaces although traditional pole marquees can't go on hard standing. For more information see this previous blog post which deals with marquees on hard standing and slopes. 

How do I know if the slope is too severe for a marquee?
It's not so much the marquee but guest comfort that is the issue with slopes. If you sit on a patio chair on the most sloping bit and feel like your falling off the chair and bread rolls roll off the table, it's too severe. We're always happy to come and survey the site. Slopes can be corrected with a sub-frame floor, but it's not cheap. 

Once the marquee is up, can it be moved?
It can be moved but it is likely to cost extra and the longer you delay the decision the costlier it will be. Thankfully we aren't presented with this scenario often!

What wind speed can your marquees withstand?
They are tested in winds in excess of 80mph, so they're very strong. 

Do your marquees leak?
No. 

Do I need heaters?
If your event is from mid September to mid May then yes, it's likely you'll need at least one heater. Over the summer months they are occasionally used but just to take off the evening chill. 

Do I have to provide the marquee team with tea and biscuits?
No, but it is of course appreciated, especially on cold and wet days. We've been the lucky recipients of cold drinks, ice creams, cakes, bacon rolls, fish and chips and even whole meals in the past!